Planet 7 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Planet 7 Casino. Please read them carefully before creating an account, depositing funds or playing any games.

Planet 7 Casino holds a gaming licence issued in Costa Rica, under which it operates its real-money platform and player accounts.

1. General terms and acceptance

These Terms & Conditions govern your use of the Planet 7 Casino website, related services, games, promotions and account features. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you should not use the website or its services.

Planet 7 Casino may update these terms from time to time. Changes may be made to reflect changes in the services, technology, legal requirements or operating practices. The latest version will apply when it is published on the website. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

You are responsible for having suitable equipment, internet access and software to use the website. You must also ensure that your use of the website is permitted under the laws and regulations that apply to you. Access may be restricted in some locations, and you must not use the services where online gambling is unlawful or unavailable.

Eligibility

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. You must provide accurate information when opening or maintaining an account. Planet 7 Casino may request information or documents to confirm your age, identity, location, payment ownership or other account details.

You must not allow another person to use your account, and you must not use another person’s account. Accounts are intended for individual use only. You are responsible for keeping your login details confidential and for notifying Planet 7 Casino promptly if you believe that your account has been accessed without permission.

2. Accounts, funds and gaming

You may generally hold only one personal account unless Planet 7 Casino has expressly approved otherwise. Duplicate, linked or misleading accounts may be reviewed, restricted or closed. If more than one account is identified, any action taken will depend on the circumstances and applicable requirements.

Information supplied during registration and account verification must be complete, current and truthful. You must update your details if they change. Planet 7 Casino may suspend account access while information is checked or where it reasonably considers that account activity requires review.

Deposits must be made using a payment method that you are authorised to use. You must not deposit money obtained unlawfully or use payment details belonging to another person without permission. Payment processing may be subject to checks, delays, restrictions or additional terms imposed by the relevant payment provider.

You should only deposit funds that you can afford to lose. Funds in your account must not be treated as a bank deposit or as a source of income. You remain responsible for monitoring your balance, transactions and spending. Any available withdrawal process may require identity, payment or account verification before a request can be completed.

Games and results

Games must be played according to the instructions and rules displayed on the website. Game outcomes are determined by the relevant game system and, where applicable, randomised technology. Subject to applicable requirements, the recorded result shown in the gaming system will be treated as the result of a game.

You must not use automated software, bots, scripts, technical tools or other methods intended to interfere with games, gain an unfair advantage or access the website in an unauthorised way. You must not exploit faults, errors, delays or vulnerabilities. Suspected manipulation, fraud, collusion or other prohibited conduct may result in account restrictions and further action.

If a technical issue affects a game, transaction or account balance, Planet 7 Casino may investigate the issue and take reasonable steps to correct the affected records. A game or transaction may be cancelled, adjusted or restored where required by the circumstances and applicable rules.

3. Promotions, withdrawals and prohibited conduct

Promotions, offers, bonuses and competitions may be subject to separate terms. Those terms will explain the eligibility requirements, qualifying activity, expiry conditions, wagering or play requirements and any other restrictions that apply. You should read the relevant promotional terms before opting in or using an offer.

Unless a promotion states otherwise, offers are intended for one person, one household and one permitted account. Planet 7 Casino may withhold or remove a promotional benefit where it reasonably believes that an offer has been abused, claimed improperly or used in breach of the applicable terms.

Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any conditions displayed at the time of the request. You must provide correct payment information and ensure that the destination account or payment method belongs to you where required. Processing times may vary depending on verification and the payment provider.

Prohibited behaviour

Using the website for unlawful activity, fraud, money laundering or any other improper purpose.
Providing false, incomplete or misleading information or using documents that do not belong to you.
Attempting to manipulate games, payment systems, promotions, account records or security controls.
Using another person’s account, payment method or identity without proper authorisation.
Interfering with the website, its servers, networks, software or other users’ access.
Publishing or transmitting material that is abusive, threatening, defamatory, unlawful or designed to disrupt the service.
Circumventing account limits, self-exclusion settings, technical controls or other responsible gambling measures.

Where prohibited conduct or a breach of these terms is suspected, Planet 7 Casino may restrict or suspend an account, cancel affected activity, withhold an improper benefit or take other steps permitted by applicable law. This may occur while an investigation is being completed.

4. Responsible gambling, privacy and liability

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or drugs, or experiencing financial difficulty. Never chase losses and never borrow money to gamble.

Planet 7 Casino may provide tools and support options such as deposit controls, activity limits, time reminders, account breaks or self-exclusion, subject to availability and the rules that apply to the service. If gambling is becoming difficult to control, stop playing and seek help from an appropriate professional or gambling support organisation in your state or territory.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, prevent fraud, maintain security, meet legal obligations and communicate about the account. You should review the Privacy Policy for further information about data handling and available choices.

You agree to receive service-related communications where necessary to operate or protect your account. Marketing communications, where permitted, may be subject to consent and available preferences. You should keep your contact and notification settings current so important account information can reach you.

Availability and liability

The website and services may occasionally be unavailable because of maintenance, technical faults, communications problems, security events or circumstances outside reasonable control. Planet 7 Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device or network.

To the extent permitted by applicable law, Planet 7 Casino is not responsible for losses caused by your failure to protect account details, unsuitable equipment, unauthorised access resulting from your actions, internet or payment-provider problems, or your breach of these terms. Nothing in these terms excludes or limits a right or responsibility that cannot lawfully be excluded or limited.

Suspension, closure and complaints

You may stop using the website at any time. Planet 7 Casino may suspend, limit or close an account where required for security, verification, responsible gambling, legal, regulatory or operational reasons, or where these terms may have been breached. Any remaining account balance will be handled in accordance with applicable requirements and the circumstances of the account.

If you have a question, dispute or complaint, review the available support information on the website and provide clear details of the issue, relevant dates and any supporting information. Complaints will be considered through the applicable internal process. You should retain copies of important account and transaction records.

These terms are intended to be read consistently with applicable Australian laws and other mandatory requirements that apply to the service and the player. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. The current version of these Terms & Conditions applies to your use of Planet 7 Casino.