Responsible Gaming

Planet 7 Casino supports a safe, informed and balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set limits that suit your circumstances and only gamble when you can afford to lose.

Planet 7 Casino holds a gaming licence issued in Costa Rica, under which it operates its real-money platform and player accounts.

Gamble Responsibly

Gambling can be enjoyable when it remains within clear personal and financial boundaries. Before playing, consider how much time and money you are comfortable spending. Treat any amount used for gambling as entertainment spending, and never use money intended for rent, bills, food, education, savings or other essential needs.

There is no guaranteed strategy for winning. Games are based on chance or other outcomes determined by their rules, and past results do not predict future results. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Avoid chasing losses, increasing stakes to recover money or borrowing to continue gambling.

Only gamble if you are legally permitted to do so and meet the applicable minimum age requirement.
Set a spending limit before you start and avoid changing it while playing.
Set a time limit and take regular breaks away from gambling activities.
Keep gambling separate from essential household spending and financial commitments.
Never gamble while under the influence of alcohol or other substances.
Do not gamble to relieve stress, boredom, sadness or other difficult feelings.
Accept losses as part of gambling and do not try to win them back.
Keep your account information private and do not allow other people to use your account.

If gambling stops feeling like a choice or starts affecting your relationships, work, study, health or finances, take a break and seek support. Asking for help early can make it easier to regain control.

Tools to Help You Stay in Control

Planet 7 Casino may make responsible gambling tools or account controls available to help you manage your activity. Depending on the service and applicable requirements, these may include deposit, spending, loss or session limits, reality checks, activity information, cooling-off periods and account closure or self-exclusion options. Availability, operation and waiting periods can vary.

Set a limit before you play

Choose an amount and time period that fit comfortably within your budget. A limit should be an amount you can afford to lose without affecting your normal life. If a limit is available through your account, follow the instructions provided and check when it takes effect. Do not rely only on memory or willpower.

Take a break or self-exclude

A temporary break can help you step away from gambling and review your habits. If you want to stop gambling for longer, consider self-exclusion. Self-exclusion is a voluntary request to restrict or close access to gambling services for a selected period or until further notice, where this option is available. Read the relevant terms carefully before confirming a request.

Review your activity

Review deposits, withdrawals, wagers and time spent playing regularly. Keeping a clear record can help you identify changes in your behaviour. If your activity is increasing, you are spending more than planned or you feel unable to stop, pause gambling and seek assistance.

Account controls are support tools, not a substitute for professional advice. If you are concerned about your gambling, use the available controls and contact a qualified gambling support service as soon as possible.

Signs Gambling May Be Becoming a Problem

Problem gambling can affect anyone. It is not defined by how often someone gambles or by the size of individual bets. The important question is whether gambling is causing harm or becoming difficult to control. Consider whether any of the following signs apply to you:

Spending more time or money gambling than you intended.
Trying to reduce or stop gambling but finding that you cannot.
Chasing losses or believing a big win will solve financial problems.
Borrowing money, selling possessions or missing payments because of gambling.
Hiding gambling, deposits, losses or account activity from family and friends.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling throughout the day or neglecting work, study or responsibilities.
Arguing with people close to you because of gambling.
Gambling to escape stress, loneliness, depression or other personal difficulties.
Feeling guilt, shame or regret after gambling but continuing to play.
Using credit or other funds that were not intended for gambling.
Experiencing sleep, health or emotional problems linked to gambling.

One or more of these signs may indicate that it is time to stop and obtain support. You do not need to wait until a problem becomes severe. Speak with someone you trust, contact a gambling-help organisation available in your state or territory, or consult a qualified health professional. Support may also be available for family members and friends affected by someone else’s gambling.

If gambling has contributed to immediate financial, emotional or personal danger, seek urgent assistance through the appropriate emergency or crisis service in your location. If you are in immediate danger, contact emergency services.

Our Approach and Your Responsibilities

Planet 7 Casino aims to provide clear information and promote responsible participation. We may use account information and activity indicators to help identify circumstances that could require a responsible gambling interaction, subject to applicable privacy requirements and operational processes. We may contact a player, suggest a break, apply account restrictions or take other steps where permitted or required.

Responsible gambling is a shared responsibility. We cannot determine your personal financial position, emotional wellbeing or reasons for playing, so you should make honest decisions about whether gambling is suitable for you. Do not provide false information about your age, identity, location or circumstances, and do not use another person’s account.

If you request a break, account closure or self-exclusion, do not create another account or ask another person to gamble on your behalf. Tell us if you believe you have opened or accessed an account contrary to a restriction. Attempts to avoid a restriction may result in further action under the applicable terms.

Parents, guardians and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services. Keep passwords secure, log out of your account on shared devices and use available device or network controls where appropriate. Gambling services are intended for adults who meet all legal requirements.

For questions about available limits, breaks, self-exclusion or account controls, use the support channels made available on the Planet 7 Casino website. We do not publish personal contact details on this page. For independent advice, use a recognised Australian gambling support service or speak with a qualified health or financial professional.