Betting Rules

These Betting Rules explain the general conditions that apply when using betting and gaming services provided through Planet 7 Casino. Please read them carefully before placing a bet or participating in a game. These rules should be read together with the site’s Terms and Conditions, Privacy Policy and Responsible Gambling information. If a specific game or betting market has additional rules, those rules will also apply.

Planet 7 Casino holds a gaming licence issued in Costa Rica, under which it operates its real-money platform and player accounts.

General Betting Conditions

By placing a bet through Planet 7 Casino, you confirm that you have read and accepted the applicable terms, conditions and betting rules. You are responsible for understanding how a bet works before confirming it. If you are unsure about a market, game, selection, price, stake, payout calculation or settlement method, do not place the bet until you have obtained sufficient information.

Betting is available only where permitted by applicable law and only to customers who meet the required eligibility conditions. You must be of the minimum legal age applicable to the service and must use the service only from a location where participation is lawful. You are responsible for checking the laws that apply to you. Access to the website does not mean that betting is permitted in every location.

Only one personal account may be used unless otherwise stated in the applicable account terms. You must provide accurate, current and complete information when registering and must keep your login details secure. You must not allow another person to use your account, place bets on your behalf or access your account without permission. Account holders remain responsible for activity carried out through their account unless they have promptly reported unauthorised access.

Bets must be placed using the available betting interface and must be confirmed before the relevant event or game begins, unless a market is expressly offered in-play.
A bet is not confirmed merely because a selection has been added to a bet slip.
You should check the selection, stake, odds or displayed price and potential return before confirming a bet.
You must not attempt to manipulate, disrupt or misuse the betting service.
Automated tools, software or methods designed to interfere with normal betting activity may be restricted or prohibited.
Any minimum or maximum stake, account restriction or market condition shown on the website may apply to a bet.

Planet 7 Casino may refuse, restrict, suspend or cancel a bet where permitted by the applicable terms. This may occur because of a technical issue, suspected fraud, an account concern, a pricing or market error, a breach of the rules, an unusually large or irregular transaction, or a legal or regulatory requirement. Where appropriate, affected customers will be notified through the available account or communication channels.

Prices, Bet Confirmation and Settlement

Displayed odds, prices, game information and potential returns are provided for information before a bet is confirmed. They may change before confirmation. The price or odds applying to a bet will normally be the price displayed and accepted at the time the bet is confirmed, subject to these rules and any specific market rules.

A confirmation message, bet receipt or equivalent record may be made available after a bet is accepted. You should review this record and keep it for your information. If a bet appears to have been accepted incorrectly, or if the details do not match your intended selection, you should contact the available support channel as soon as possible. A request to change or cancel a bet is not effective unless cancellation is expressly confirmed.

Bets are settled using the official result or outcome relevant to the market. The applicable event organiser, competition authority, game provider, or other recognised source may be used to determine the result. If the original result is changed after settlement, the bet may remain settled unless the specific market rules state otherwise or a correction is required because of an error.

Common settlement principles

A winning bet is settled according to the accepted odds, price or rules applying when the bet was placed.
A losing bet is settled when the selection or outcome does not meet the relevant market conditions.
A void or cancelled bet is generally returned without winnings, unless the specific rules provide another outcome.
Where an event is abandoned, postponed, interrupted or materially changed, settlement will follow the rules for that market or game.
Dead heats, ties, draws and equal outcomes may be settled under the applicable dead-heat or tie rules.
For multi-selection bets, the treatment of a void selection depends on the type of bet and the relevant market rules.
Game results may be determined by the game software, recorded transaction data and the applicable game rules.

Settlement may take place after official information has been received and checked. If the result cannot be confirmed, settlement may be delayed until reliable information is available. You should not rely solely on a displayed balance until a bet has been fully processed.

Errors, Technical Issues and Irregular Activity

The website and betting services may occasionally be affected by maintenance, interruptions, network problems, software faults, data delays or other technical issues. You should not place a bet if the service is displaying unclear, incomplete or conflicting information. If a bet is interrupted, check your account history or bet record before attempting to place it again, as a transaction may already have been accepted.

A palpable error may include an obvious mistake in odds, pricing, market details, settlement, game information or the recording of a transaction. Where an error has occurred, the relevant bet or transaction may be corrected, cancelled, re-settled or otherwise dealt with in accordance with the applicable terms and law. If a payment, credit or return is provided because of an error, it may be reversed or recovered.

You must not knowingly take advantage of a pricing, software, settlement or technical error. You must also not use false information, multiple accounts, payment methods belonging to another person, prohibited software, collusion or any other method intended to obtain an improper advantage. Suspected irregular activity may result in a review, delayed processing, restrictions or other action allowed under the applicable terms.

If you believe that a bet has been settled incorrectly, provide the relevant details through the available support process. Include the date, bet reference if available, market or game, amount and reason for the query. Reviews may require account, transaction and event information. A review does not guarantee that a settlement will be changed, but it allows the matter to be assessed against the relevant rules and records.

Responsible Betting and Customer Protection

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose. Set a personal budget before you play and consider using available deposit, stake, time or session controls. Do not chase losses, borrow money to bet, or continue playing when betting is affecting your finances, relationships, work, study or wellbeing.

Take regular breaks and keep track of how much time and money you spend.
Avoid betting when you are upset, under the influence of alcohol or drugs, or feeling pressured to win.
Never ask another person to open or operate an account for you.
Use available account limits, time-outs or self-exclusion options if you need help controlling your play.
Seek independent support if gambling is causing concern for you or someone close to you.
Contact the available customer support channel if you need information about safer gambling tools or account restrictions.

Planet 7 Casino may apply account, product or transaction restrictions to support safer gambling, comply with legal obligations or protect the integrity of the service. These measures may include asking for information, limiting activity, suspending access or closing an account where permitted. You must not try to bypass a self-exclusion, restriction or account suspension by opening or using another account.

If you believe you may have a gambling problem, consider stopping play and seeking professional or independent assistance in Australia. Information about safer gambling services may be available through recognised Australian support organisations and relevant state or territory resources. In an emergency or immediate crisis, contact an appropriate emergency or health service.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to the service, applicable requirements, betting products or operational processes. The current version will apply to future bets from the time it is published, unless a different effective date is stated. The rules applying when a bet was accepted will generally be used to assess that bet, subject to corrections required by law, a clear error or the specific terms of the relevant market.