Privacy Policy

This Privacy Policy explains how Planet 7 Casino may collect, use, store and protect information about players who visit or use the website. It is intended for players in Australia and should be read together with the website’s other terms and conditions. By using the website, creating an account or providing information, you acknowledge that your information may be handled as described below.

Planet 7 Casino holds a gaming licence issued in Costa Rica, under which it operates its real-money platform and player accounts.

Information we may collect

Planet 7 Casino may collect information that is needed to provide online gaming services, maintain an account and meet applicable legal and security requirements. The information collected depends on how you use the website, which services you access and the choices you make.

Account and contact information

When you register or contact support, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and information connected with your use of the account. We may also keep records of communications, questions, complaints and other requests so that support can be provided consistently and accurately.

Verification and security information

To verify identity, protect accounts and help prevent fraud, money laundering and other unlawful activity, we may request identity documents, proof of address, photographs or other verification information. We may also collect information about account activity, login attempts, unusual behaviour and other signals used for security and risk assessment.

Payment and transaction information

We may process records relating to deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment service providers may handle payment card, bank or other payment details on our behalf. We may receive transaction information needed to confirm a payment, investigate a dispute, complete a withdrawal or meet financial and compliance requirements. We do not need to retain every full payment detail in order to keep a transaction record.

Technical, device and usage information

When you browse or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages visited, session activity and the dates and times of interactions. This information can help us operate the website, understand performance, identify technical issues and protect the platform.

Information from other sources

We may receive information from service providers, payment partners, verification services, fraud prevention providers or other parties where this is necessary to provide services, confirm information, protect players and the website, or comply with legal obligations. We may also combine information collected through different parts of the website where this is reasonably necessary for these purposes.

How we use information

Personal information is used only for purposes connected with operating, securing and improving the website and providing services to players. Depending on the circumstances, this may include the following:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, account features, customer support and requested services.
Checking identity, age, eligibility and account information.
Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
Detecting, investigating and preventing unauthorised access, abuse, manipulation or other prohibited activity.
Communicating with you about your account, transactions, security, service updates and important changes.
Sending marketing or promotional communications where permitted and where you have provided the required permission or otherwise have a valid basis to receive them.
Monitoring and improving website performance, usability, content and customer experience.
Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping requirements.
Enforcing website rules, protecting rights and responding to lawful requests.

We may use automated tools or other review processes to help identify security risks, unusual transactions, fraud indicators or activity that may require further checks. Where appropriate, additional information or human review may be needed before an account action or transaction can be completed.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These providers may support hosting, technology, payments, identity checks, fraud prevention, customer support, communications, analytics, security and compliance functions. They may access information only as needed to provide their services and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players or the website, investigate suspected unlawful activity, resolve disputes, enforce applicable terms, complete a business change or respond to a lawful request. We do not treat your personal information as a product for unrestricted sale.

Cookies, storage and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help protect the platform. Some cookies may be placed by service providers that support website features, analytics, security or communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser controls may vary, so you should check the settings and help information for the browser or device you use.

Security measures

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the information and the services provided.

No website, device, network or method of transmission can be guaranteed to be completely secure. You should keep your login information confidential, use suitable security on your device and notify support if you believe your account has been accessed without permission. We may ask for information to confirm your identity before discussing an account or privacy request.

Storage and retention

Personal information may be stored or processed by us or our service providers in locations that support the website and its functions. We take reasonable steps to ensure information is handled with suitable protections, including when it is processed outside Australia.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, identity and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy choices and rights

Depending on the circumstances and applicable requirements, you may have rights relating to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@planet-7-casino.best. Please describe your request clearly and include enough information for us to understand which account or records are involved. We may need to verify your identity before completing a request, especially where the request concerns sensitive information or account security.

You can usually unsubscribe from marketing messages by using the unsubscribe or preference option included in the message. Withdrawing consent to marketing does not affect essential service communications, such as messages about account security, transactions, verification, responsible gambling, important service changes or legal requirements.

A deletion request may not remove every record immediately. Information may need to be retained to complete transactions, resolve disputes, prevent fraud, meet legal or compliance obligations, protect the website and its users, or establish and defend legal claims. Where information cannot be deleted, access may be restricted and it will be retained only for the relevant purpose.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on this page. You should review it periodically, particularly before continuing to use the website after an update.

If you have questions about this policy or how your information is handled, please contact support@planet-7-casino.best. We will review privacy enquiries and data requests in a reasonable manner, subject to identity checks, technical limitations and any retention or disclosure requirements that apply.